Online Education Center

Frequently Asked Questions

How do I login to my account?

If you are an IACLEA member, you can log in using your IACLEA CONNECTIONS credentials by clicking on the "Log In" button at the top right of the main page and enter your login credentials provided.

To receive a member discount on classes, click here to become a member. If you are not a member, forgot your password, or are not sure if you have a login you need to create a free account by clicking the “Get Started” link on the login page.

Once your account has been activated, click on the "Log In" button at the top right of the main page and enter your login credentials provided. 

What if I forgot my password? How do I reset my password?

To reset your password or if you have any further questions about your login please email info@iaclea.org or call 855-4IACLEA.

How Do I View/Register for classes/workshops?

  • Login with you IACLEA Credentials.
  • Select the topic of interest.
  • When prompted select “Register”.
  • Enter the necessary information and/or payment method when prompted.
  • If classes/workshops are on a future date you can view them in “Dashboard”.
  • Be sure to complete all components in order to receive a certificate of completion.

How do I add an event to my calendar?

Once you've completed your registration, please go to “My Dashboard" on the left side navigation panel, select the event, and click on the “Add to Calendar" icon on the right side of the web page to add the event to your calendar.

How do I cancel my registration or get a refund?

All purchases are non-refundable. Please email info@iaclea.org if you would like to receive credit for a different product or if you have questions.

Having difficulties with the Live Events?

Browsers:  Please use Firefox, Chrome, Edge, or Safari. Please don't use Internet Explorer 11.

Login:  Please make sure you are logged in with your username and password, and it says "You are registered" in the top right on the page. Please make sure you are on the "Contents" tab. If you are not seeing the "Enter Webinar" button please double check your start times. If you are within 5 minutes of the start time, please refresh your web browser. 

Your browser must support HTML5 and it is recommended that you use the latest versions of Chrome, Mozilla Firefox, Edge or Safari. Test your browser settings before accessing course materials in order to confirm compatibility.

Can’t Re-enter Webinar:  If you leave and are having trouble returning, log out of the Online Education Center completely (close any browser from which you tried to access the site). Clear your browser history, specifically the cookies and cache. Once that is done, log back into the Online Education Center and try again. [Instructions to clear browser history (cookies and cache). https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/auto ]

If you are still experiencing issues with logging in or access, please contact info@iaclea.org or call 855-4-IACLEA (855-442-2532).

What are the technical requirements for accessing online courses?

Your browser must support HTML5 and it is recommended that you use the latest versions of Chrome, Mozilla Firefox, Edge or Safari. Test your browser settings before accessing course materials in order to confirm compatibility.

I have other questions (not addressed in this section), how do I contact Member Support?

If you need assistance with registration, accessing an event you have purchased, or other service-related issues, please contact info@iaclea.org or 855-442-2532.